They want to know they are having a quality experience. “Being so close to D.C., visitors here are knowledgable about food and have a much higher expectation of the food product and what we serve. “They’ve changed quite a bit since I’ve been in the business,” Boutcher concedes. We are an amenity for our guests – we consider ourselves a destination resort.”Īt the Hollywood Casino – which is about an hour from Washington, D.C., and Baltimore – customers’ tastes have evolved over the years. “I’ve seen the food and beverage part of the business really change from something that was necessary to something that our guests want. “I’ve been in the casino business a little over 20 years,” Vice President of Operations Jim Boutcher relates. But the Hollywood Casino at Charles Town Races in West Virginia’s Shenandoah Valley offers all types of food in its eight venues, including ethnic specialties. Most foodservice operations specialize in a style of food, whether it be fast food, quick casual or white tablecloth.
